We Answer the Phone, Even After the Sale

When you hire a roofing contractor, you expect more than just shingles and nails. You expect answers to your questions, timely updates, and clear communication throughout the process. Unfortunately, that's not what most homeowners experience.

Too often, once the sale is made, the communication stops. At Mountain Home Roofing, we do things differently. We answer the phone—even after the sale.

The Problem with Most Roofing Companies

In the roofing industry, it’s common for customers to get passed from one department to the next:

• A setter sets the appointment.

• A closer handles the contract.

• An upgrade specialist offers additional products.

• An account manager takes over the planning.

• A production coordinator schedules the install.

• The installation crew arrives to do the work.

• Then it’s off to accounting—and sometimes even collections.

This hand-off-heavy system often leads to long gaps in communication. When you call back with a question, you're told someone else will get back to you—but they don’t always do it. You're left wondering who to talk to, and when you’ll finally get the answers you need.

Our Approach: Consistent Communication with One Point of Contact

At Mountain Home Roofing, we’ve simplified the process.

We provide one consistent point of contact for every customer—from the first appointment through the final invoice. No more being passed from person to person. No more playing phone tag with someone who doesn’t know your project.

While we do have specialists available to support specific parts of the process (such as installation or materials), your main contact remains the same. If you have a question, just call. If your original rep doesn’t know the answer, they’ll find it—and they’ll call you back.

The Customer Service You Deserve

We believe customer service shouldn’t end when the contract is signed. That’s why we:

• Return phone calls promptly.

• Keep you informed before, during, and after your roof installation.

• Ensure you always know who to contact with questions or concerns.

You won’t be left guessing about what’s next. You won’t be dropped once the sale is made. That’s not how we operate.

Why Utah Homeowners Choose Mountain Home Roofing

Our customer-first approach is what sets us apart from other roofing companies in Utah.

• We’re a local company, committed to responsive service.

• We’re small enough to care and structured to communicate clearly.

• We put homeowners first—not just during the sale, but through the entire process.

Our customers regularly tell us that clear communication was the reason they chose us—and the reason they refer us to others.

Ready for a Better Roofing Experience?

At Mountain Home Roofing, we don’t just build roofs—we build trust. And that starts with answering the phone, no matter what stage your project is in.

Contact us today to schedule your free roofing consultation, and experience the difference of working with a company that truly puts customers first.